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Hi, I'm french and I don't speak german. I hope someone could answer me in english.

I'm waiting for a parcel from: Artemis-Onlineshops Wiblinger Steig 30 89231 Neu-Ulm

The tracking detail says that the deliverer can't find my address on december 7th. Since this date, nobody comes again to deliver me the parcel, and I don't know where it is now. Could you tell me please where is my parcel or which shipping company have received it after DPD France: chronopost or exapaq? Do you have the track number of DPD France or the following company which I could use to track my parcel in France please?

Best regards, Sandie Sanchez

Meine Forderung

French track number. Contact me on my mobile to program a new delivery.

Firmenantwort

11.12.2012 | 13:59 Uhr · Hermes Logistik Gruppe Deutsch...

Hello Ms Sanchez,

of course we want to give you a helping hand.

For this reason please send an E-Mail to

socialmedia@hermes-europe.de

with subject "Reclabox ID-56775".

Please send us your compelte address data including entrance code for your appartement.

Thank you very much

Your Hermes Customer Service

Kommentar

11.12.2012 | 14:28 Uhr · ReclaBoxler-5562442

Thank you for your answer.
I have sent an e-mail to socialmedia@hermes-europe.de

Kommentar

21.12.2012 | 17:50 Uhr · ReclaBoxler-5562442

Ich habe die ReclaBox-Rückfrage nach dem Status der Beschwerde wie folgt beantwortet:

Beschwerde ist gelöst